Payment & delivery

Delivery

Delivery address

The products purchased at our online shop will be delivered to the address indicated at the time of purchase. Please make sure the recipient’s name and
address are entered correctly as due to incomplete or wrong address the delivery may take longer or the package might be returned to sender. In a case of a wrong address, the customer is always responsible for covering the extra shipping costs.

Delivery methods

All orders are shipped as priority or non-priority items using BPost (www.bpost.be), depending on which option has been selected during check-out. After an order has been shipped, you will receive an email informing you about your order's status and its tracking number (priority only).

Priority and non-priority shipping

During check-out you can choose between either priority (registered) or non-priority (not registered) shipping. While priority shipping is more expensive, it is more convenient and safe. Depending on the size of your order, only priority shipping will be available.

Differences between priority and non-priority shipping methods:

Advantages Non-priority Priority
Shipping in protective packaging X X
Delivery times according to the terms below X X
Tracking X
Shipping insurance* X

*Priority items are always insured. If a customer does not receive an order within four weeks after dispatching time, a new parcel will be sent. Items shipped without priority are not insured, 349 (Belgian) Squadron can not be held accountable if anything goes wrong with these parcels.

Priority tracking

Customers will receive a tracking code for all orders with priority shipping.
Items can be tracked via www.bpost.be/track.

Delivery times

Belgium: 2-4 days
EU countries: 7-12 days
Other countries: 2-4 weeks

Duties and taxes for non-EU countries

If duties and taxes, determined by the destination country's customs, are applicable, the customer is obliged to pay them.


Returns

An item does not meet the agreed specifications

If you are not satisfied with an item or the item does not meet the agreed specifications, you can return it. We will issue a refund equal to the amount paid for the item only. Delivery costs are not refundable. The customer will cover all shipping costs when returning an item. A refund will be issued when we receive the returned item.

You received an item you did not order

No need to return it. Just inform us about the mistake via info@349squadron.be, make sure to include a photo of the wrong item with the packaging showing name and address of the addressee. We will resend you your order, shipping costs for the second parcel are covered by us.

Individual orders cannot be returned

Except for the cases described above, returns are not accepted.